About
The cylinder for your street is already on the van.
One van, standing at Todos Santos Plaza since 2014, out to any street in the city at any hour. On most of them the hardware is already known, so the figure is settled on the call and the receipt carries it unchanged. The rest of this page shows how that works, from the phone to the receipt.
4.9 / 5· 418 reviews from Concord and the towns beside it
2014
In this city since
24/7
Lines open
90 days
Work guaranteed
From the bench at the plaza
Twenty years on Diablo valley doors have left me with one habit: I ask what street you are on before I ask what broke. In Concord that usually tells me the lock, the bore and the backset before I have left the square.
I started this company in 2014, and every figure it quotes over the phone is one I am prepared to stand at your door and honor. If a shim fixes the door, you pay for a shim.
Ruben Salcedo
Owner · 20 years in the Diablo valley · with Todos Santos Lock Co. since 2014
Named for the plaza, parked at the plaza
Todos Santos Lock Co. has been answering Concord calls since 2014, and there has never been a counter to walk into. A lock is bolted to a door on a Sun Terrace cul-de-sac or sitting in a car in a BART row, so the bench rides in the van and the van comes to the address. Ruben Salcedo runs that bench as shop foreman with twenty years on Diablo valley doors behind him, which is longer than the sign has existed, and that order is deliberate. The name belongs to the town rather than to the company: Concord was surveyed as Todos Santos in 1868 and the square downtown still answers to it. The van stages on that square, which is why every arrival figure quoted on this site is counted from there — sixteen minutes to downtown, eighteen to the Monument corridor, nineteen to twenty-three across the Ygnacio Valley and Sun Terrace tracts, twenty-three to the Bates Avenue yards, twenty-six up into Clayton Valley and Crystyl Ranch, thirty-one out to Bay Point.
It is worth stating outright what this company is not. No franchise agreement sits over it, no dealership stands behind it, it answers to no lock maker and no carmaker, and there is no arrangement anywhere by which your address gets passed to whichever van bids for it. The 925 number rings this business, one dispatch works it, and the technician who knocks is paid by the name at the top of your receipt. That is also the reason a figure said on the phone survives the drive: nobody in the middle is waiting to take a margin out of it.
Thirteen years of tract hardware, carried on board
Concord held 6,953 people in 1950, 36,208 in 1960 and 85,164 in 1970, and the houses that absorbed that jump went up between 1955 and 1968, tract after tract, off the same short list of locks: two bore sizes, one backset, four finishes. Most of that hardware never came off. So the van is loaded for it first — builder knob sets, the deadbolts owners added a decade or two later, and repinning stock deep enough to bring an entire house onto one key without a second trip.
Everything else rides alongside it. Patio slider hardware and track bars for the backs of those same houses. Electric strikes, deadlatches and entry panels for the apartment blocks on Monument Boulevard and Detroit Avenue. Hookbolts, cylinders and closers for the aluminum glass fronts on Salvio and Grant. Exit devices and heavy cylinders for the man-doors along Bates Avenue and Solano Way. Keypads, safe tooling, and blanks with the programmers to match for most of what parks at Sun Valley Mall, the two BART lots and Diablo Valley College. Where the tract rule runs out — the later streets in Clayton Valley and Crystyl Ranch, the houses in Martinez and Pacheco that predate the boom — the door is quoted off what is actually hanging on it, and the shelves cover that case too. Hauling all of it at once costs weight and shelf space and buys the only thing that matters at a door: the job ends on the visit that started it.
The Known Door
Four things that hold the same way for a 1961 ranch house off Treat Boulevard, a third-floor apartment on Monument Boulevard and a shop door on Salvio Street. And ninety days on the work, on the receipt.
- 24/7
- the tract years: two bores, one backset and four finishes across most of the city
- 16 min
- from Todos Santos Plaza to downtown and the Monument corridor
- $89
- the visit, counted inside the figure you hear on the call
- 3 a.m.
- a call at that hour goes out like any other
From the phone call to the card reader
Your figure is settled while you are still on the line. It comes off the published list, the $89 service call is counted inside it rather than waiting at the foot of an invoice, and the clock is counted there as well: $40 on an arrival between 8pm and midnight, $75 between midnight and 7am, both spoken as part of the total instead of produced at the end. Master key systems and access control are the single exception. Those are walked and counted on site before a number is said, because a door count guessed over a phone is a dispute waiting to happen.
Once the job is booked a text goes out with the technician name and a thirty-minute window drawn from where the van actually stands. At the address, identification is matched to the door, or a registration to the plate, before a case is unrolled. The lock is picked, decoded or bypassed first; a drill appears only after you have heard what it does and said yes out loud, and saying yes does not lift the number by a dollar. You tap or hand over a card at the door, the itemized receipt reaches your inbox, and ninety days of workmanship coverage is printed on that same receipt beside the parts, which carry the maker's warranty under their own names.
Cheaper answers, and the jobs we hand back
A deadbolt that has stopped throwing is far more often a door that dropped on tired hinges than a cylinder that died, and the repair is a strike shimmed back into line with two long screws driven through to the stud, which is an hour of work and not a new lock. A house carrying five keys that no longer agree wants one rekey at $25 to $40 a cylinder, not five replacements. The second lock somebody added in the eighties, with its strike run into trim instead of the stud, can usually be repinned to match the front door rather than thrown away. A keypad drops into the bore that was drilled in 1961, so a smart lock on a tract door is a fitting job and not a new slab. Every one of those answers costs this business money on the day it is given.
Some calls end with a no, and it comes on the phone rather than at the curb. A short list of makes and model years keeps key programming locked behind a dealer tool. Safes built around a relocker sit outside what a mobile bench should be attempting. High-security lines cut blanks only against a registered owner card, which is the manufacturer's rule and not ours to bend. In each of those cases what you get is a name and a direction, given before a van burns the drive across the valley. An outfit that has never once turned a job away is not being careful with your money.
Where we work
Concord and the towns beside it, any hour
Pick your area for its own arrival time and the jobs we run there most.
FAQ
Asked about the outfit, not the door
Is this an independent shop, or a call center that passes my address along?+
Independent, and Concord with the towns beside it is the whole territory. The 925 number rings this business, the technician who arrives is paid by it, and no address is handed to a third van. It matters because much of what sits above the map results is a booking operation in another state: the call is taken there, the address is sold to whoever is nearest, and the figure agreed on the phone has nothing holding it once a stranger is standing on your porch.
How long has the company been working Concord doors?+
Since 2014, on the same trade the whole time — lockouts, rekeys, hardware changes, storefront and warehouse doors, safes and car keys. Ruben Salcedo, who runs the bench, has twenty years on Diablo valley doors, more years than the company has existed. What that buys is recognition rather than paperwork: the sixties builder cylinder, the eighties add-on deadbolt with its strike in trim, the aluminum storefront on Salvio that has dropped a quarter inch, the slider track packed with paint. Naming the thing before the van leaves is most of what experience is worth on a service call.
Why is there no address I can drive a cylinder to?+
No, and it is a decision rather than something missing. A storefront means rent, posted hours and a drive across town exactly when you have least time for one, and the lock would have to come off the door to make that trip. The van stages at Todos Santos Plaza instead, which is the middle of the city by road as well as on the map, and the average across Concord is twenty-three minutes. Key cutting, pinning, cylinder work and fob programming all happen at your curb, off the bench that rides on board.
Who is going to be standing at my door?+
Someone whose name reached you first. The text sent when the van leaves carries the technician name and a thirty-minute window, and holding that message up against the person in front of you is the cheapest safety check this trade offers. If the two do not agree, send them off without explaining yourself and call the 925 number back. The check runs the other way at the door as well: identification against the address, or a registration against the plate, before anything is opened.
What if my lock will not open without damage?+
You hear it before a tool touches the door. House deadbolts, apartment cylinders, storefront latches and car doors come open non-destructively almost every time, and the mechanism is still the working lock afterward. Where a cylinder is seized, already broken inside, or high-security enough that picking fails, the technician stops, explains what a drill does to that hardware, what the replacement would be and what else could be tried, and waits for your answer. The figure settled on the call covers that conversation whichever way you decide, and agreeing to a drill has never bought anyone a higher number.
Open 24 hours, 7 days
Give the street, hear the figure, and the door gets opened the way it was built to be opened
Concord, Pleasant Hill, Pacheco, Clayton, Martinez and Walnut Creek, 24/7, holidays included. Say what the door is doing and one figure comes back with the $89 visit already inside it and the hour already counted. The lock is opened without damage wherever it can be, and the receipt shows what the call showed, whether the deed is in your name or the lease is.